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Warranty

Product Registration

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Cortex products are designed and manufactured to the highest standards in professional audio. With proper care and maintenance, your product will provide years of reliable service. Please register your product online at http://www.cortex-pro.com

Limited Warranty:

Cortex guarantees its products against defects in workmanship for the period of One (1) year* from the original date of purchase.

This limited warranty does not cover damage or failure caused by abuse, misuse, abnormal use, faulty installation, improper maintenance or any repairs other than those provided by an authorized servicer.

There are no obligations of liability on the part of GCI, Cortex, or any of its retailers for consequential damages arising out of or in connection with the use or performance of the product or other indirect damages with respect to loss of property, revenues, profit, or costs of removal, installation, or reinstallation. All implied warranties for GCI, including implied warranties for fitness, are limited in duration to One (1) year from the original date of purchase, unless otherwise mandated by local statutes.

Returning Your Product for Service:

In the U.S.A., please call our helpful Customer Service Representatives at 1-732-346-0061, and they will be happy to give you a Return Merchandise Authorization (RMA) number and the address of an authorized service center closest to you.

After receiving an RMA, include a copy of the original sales receipt, with defective product and a description of the defect. Send by insured freight to GCI Technologies Corporation, and use the address provided by your customer service representative. Your RMA must be written on the outside of the package, or processing will be delayed indefinitely! GCI reserves the right to refuse all packages that arrive without an RMA number.

Service covered under warranty will be paid for by GCI and returned to you. For non-warrantied products, GCI will repair your unit after payment is received. Repair charges do not include return freight. Freight charges will be added to the repair charges.

Your warranty is valid only in the country where the unit has been purchased. Repairs performed outside of the country of purchase will be treated as out-of-warranty.

For warranty service, you pay for shipping to GCI; we pay for return shipping within the Continental United States. Alaska, Hawaii, Puerto Rico, Canada, Bahamas, and the Virgin Islands will be charged for freight.

Please allow 2-4 weeks for return of your product. Under normal circumstances your product will spend no more than 10 working days at GCI. We are not responsible for shipping times.

For repairs outside of the USA, please call the GCI affiliate closest to where you reside, listed on the specifications page of this manual (page 40).

Warranty for product purchased in the US only. Please contact your local Cortex dealer for warranty and repair policy.